2020 US SMB & Midmarket Managed Services Adoption Trends
Techaisle Reports are available for a fee, either individually or as part of Techaisle's annual subscription services. Detailed table of contents of the report for review can be downloaded below.
SMBs are increasingly dependent on information technology. These SMBs are dealing with an ever-expanding portfolio of increasingly-complex applications and platform technologies. At the same time, these firms are struggling to rein in IT-related expenditures, including staff-related costs. This combination of increased reliance on technology as a key element of business success, burgeoning complexity and cost constraint has created a ‘perfect storm’ for use of managed services. Initially introduced to the IT market as a means of managing print-related costs and technologies, managed services has expanded to become a preferred method of sharing scarce IT resources across multiple SMB businesses and business locations. Managed services now includes offerings that address a wide range of critical topics, such as mobile device management, storage management and security. And the channel that supplies IT technology and services to SMBs has responded to this demand by improving its managed services delivery capability. The survey results and the broad industry trends agree on a key point: managed services address real and compelling issues, and will continue to expand within the SMB community.
The survey research report covers:
Key findings
Key findings - Small business (1-99) managed services
Key findings – Midmarket (100-999) managed services
Business Issues, Firmographics, Role of Technology and challenges
IT staffing, No. of Employees
Top 10 Business Challenges
Top 10 IT Challenges
Top 10 IT Priorities
Contribution of IT to support business growth
Role of IT in driving innovation
Factors driving change in IT infrastructure
Inhibitors in modernizing IT infrastructure
Reasons why IT is unable to support business goals
Managed services adoption
What is SMB understanding of Managed Services
Current and planned use of Managed Services
Use of managed services by high growth firms and cloud adoption segments
Use of managed services by innovative and data-driven firms
Use of managed services by Digital Transformation altitudinal segments
Reasons for using managed services
Biggest Challenge in Outsourcing services
Important managed services offerings
MSP selection criteria
Preferred managed services pricing
Level of technical support required for business operations
Current and planned use of types of managed services
Current and planned use of types of business continuity managed services
Top 3 clusters of managed services most popular – currently adopted and planned to be adopted
Current and planned use of other technology managed services
PC-related Support services currently being used and planning to use
Purchase source of managed services
Willingness to purchase services from a PC OEM
Benefits of procuring services from PC OEMs
How are PCs supported
Challenges in supporting PCs with external support services
Challenges with PC OEM PC support services
Important externally managed PC support services
Methodology
- 25 minute questionnaire administered to each respondent organization
- Respondents were IT decision makers, Business decision makers in SMB organization
- Sampling quota fixed by employee size categories: 1-9, 10-19, 20-49, 50-99, 100-249, 250-499, 500-999
- All analysis is conducted by employee size categories as well as small business and midmarket business
