20 Questions with SMB SAP ERP Users
Techaisle Reports are available for a fee. As part of Techaisle SMB Compass series, this report is specially created for SMBs and their supplier partners and can be downloaded for free.
SMB Compass Series
Insights from the Trenches of Implementers
Techaisle routinely conducts depth interviews with actual SMB and Midmarket customers using technology to understand their business issues, challenges and lessons learned. For the first time, Techaisle is opting to publish select interviews under its SMB Compass Series reports.
The premise of this SMB Compass Series report is – 20 Questions with SMB SAP ERP Users: Insights from the Trenches of Implementers.
This report showcases five of the several depth interviews conducted. Table of Contents of the report is:
- Methodology
- SMB Current & Planned Adoption of ERP, CRM
- What SMBs are saying about SAP Business One ERP
- Verbatim Depth Interviews with SMB Business One ERP Users
- A Process Manufacturing Company (No. of Employees = 500)
- A Major Shopping Mall Management Company (No. of Employees = 175)
- A Food Packaging Company (No. of Employees = 200)
- A Pharmaceutical Company (No. of employees = 175)
- A Manufacturing Company (No. of employees = 750)
- About Techaisle
The 20 questions in each interview captured at a minimum the following points and some more:
- Business objectives driving SAP implementation
- Evaluation process of SAP vs. other solutions
- Concerns about SAP prior to implementation
- Concerns remaining post implementation
- Reasons for selecting SAP vs. other solutions
- Implementation challenges experienced
- Lessons learned during implementation
- Limitations of SAP Business One solution
- Integration of SAP with other applications
- Advice for other SMBs planning to use SAP ERP
- Benefits derived from using SAP Business One
- Final verdict - right decision of using SAP?
The report can be used by:
- SMBs and Midmarket businesses planning to adopt ERP and/or evaluating SAP Business One ERP solutions. The report will help them understand what their peers are talking about and learn from their experiences
- Solution providers who are working with SMB and midmarket customers. This report will help them understand an approach and ideal implementation process
- IT companies & ERP vendors to showcase to their potential customers how SMBs perceive SAP Business One ERP solutions as well as learn from their improvement suggestions
Techaisle routinely conducts depth interviews with actual SMB and Midmarket customers using technology to understand their business issues, challenges and lessons learned. For the first time, Techaisle is opting to publish select interviews under its SMB Compass Series reports.
Specific respondents who were responsible for NetSuite implementation and continue to be involved in its management were identified for interviews in each SMB organization using SAP Business One ERP.
Each interview was approximately 1.5 hours long with continued Q&A and clarifications post interviews. At a minimum each interview captured the following elements:
Types of respondents within the SMBs included:
- Responsible for Full Life-Cycle Implementation of: “SAP Business One” and “BatchMaster Enterprise” Projects and ensuring all project targets are met e.g. progress, quality and cost, using various tools like: MS Project, Time sheet application, and Share Point Project Server
- Information Technology Professional with 9 years of experience in leadership roles across diverse industries. Successfully deployed IT solutions to meet business objectives and goals of the organization, streamlined business processes and implemented real-time tools for better decision making and complete control by management team over entire business. Undergone various training programs like SAP Business One, Microsoft SQL, and Crystal Report. Successfully Implemented and managed ERPs like SAP Business One, Customized ERP solutions for various industries and Educational Institutes
- Several years of experience in development and design especially, software development, designing and Unit testing. Also, proficient in C++, VC++ MFC and C#. Responsible for designing SOP for Windows AD and Exchange, Linux, VMware and network to be followed by team members
- A certified functional consultant in SAP Business One. Strong understanding of Business flows of Supply Chain-Sales, Procurement processes and Finance Processes. Perceived knowledge of SAP Business One Menu, Drag & Relate-Reporting, Customizing & Organizing User Menu
- 9 years of domain experience in Accounts and Finance industry & 3 years’ experience in SAP Business One as implementation consultant. Expertise in managing key areas like Accounts Payable, General Ledger, Fixed Assets and Inventory Accounting
Report is delivered in Word/PDF format.
Report consists of 40 pages
Pages 7 to 40 consist of verbatim responses to each of 20 questions. These responses carry a wealth of information, guidance and knowledge from NetSuite ERP implementers.
This report showcases five of the several depth interviews conducted. The 20 questions in each interview captured at a minimum the following points and some more:
- Business objectives driving SAP implementation
- Evaluation process of SAP vs. other solutions
- Concerns about SAP prior to implementation
- Concerns remaining post implementation
- Reasons for selecting SAP vs. other solutions
- Implementation challenges experienced
- Lessons learned during implementation
- Limitations of SAP Business One solution
- Integration of SAP with other applications
- Advice for other SMBs planning to use SAP ERP
- Benefits derived from using SAP Business One
- Final verdict - right decision of using SAP?
